Refund & Return Policy | Cainte Watch
At Cainte Watch (https://caintewatch.us), customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.
1. Return Eligibility
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Returns are accepted within 14 days of receiving your order.
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Items must be unused, unwashed, and in original packaging.
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Products damaged due to customer misuse will not be eligible for return.
2. How to Initiate a Return
To request a return, please email us at support@caintewatch.us with:
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Your order number
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Reason for return
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Photos of the product (if damaged or defective)
We will respond within 24–48 hours with further instructions.
3. Refund Process
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Once your return is received and inspected, we will notify you via email.
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If approved, the refund will be processed to your original payment method within 5–7 business days.
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Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
4. Exchanges
We currently do not offer direct exchanges. If you wish to get a different item, please return the original and place a new order.
5. Late or Missing Refunds
If you haven’t received a refund yet:
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First check your bank or PayPal account again.
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Then contact your credit card company; it may take some time before your refund is officially posted.
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Still no update? Email us at support@caintewatch.us.
6. Non-Returnable Items
The following items are non-returnable:
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Gift cards
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Final sale or clearance items
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Personalized or custom-made products
Need Help?
We’re here to support you. For any questions about your return or refund, contact our support team at:
Cainte Watch — Timepieces You Can Trust.